feelgrounds.com redesign:
User-centered information architecture for a scalable e-commerce experience

A systematic restructuring of the Feelgrounds homepage that caters to different user types along their individual customer journey and leads to better conversion rates thanks to clear information architecture.

Rolle
UX Specialist, UI Designer, Design System Developer
Zeitraum
Q3–Q4 2023
Fokus
User Research, Funnel-Analysis, Personas, Wireframing, Design System
Ergebnis
Improving CRV, clear userguidance, scalable UI-System

The challenge:
Product-focused instead of user-centered

The existing Feelgrounds homepage was primarily designed as a product gallery. A series of models without clear differentiation. Visitors landed on a generic overview; user flows and customer statuses were not taken into account.

The result: High bounce rates for organic and direct visits. Users who came via Google or directly to the homepage found no orientation. There was a lack of clear user guidance that took into account different entry motives. In addition, there was no uniform design system. UI components varied across touchpoints, which weakened brand perception.

OBJECTIVE
Development of a user-centered information architecture and a consistent, CI-compliant UI system that accompanies users along their individual customer journey and iteratively enhances the status quo.

Old homepage design

Research & insights:
User understanding as a foundation

Systematic data analysis to identify user types and behavior patterns.

The first step was to develop a thorough understanding of Feelgrounds users. Instead of relying on assumptions, I analyzed quantitative and qualitative data sources:

Datasource 1
CRM, Customer Support & Newsletter-Data
Analysis of purchase histories, repurchase rates, product relationships, and email engagement to identify patterns
Datasource 2
Social media & community feedback
Systematic mapping of comments, questions, and topics from Instagram, Facebook, and newsletter responses
Datasource 3
Customer interviews
In-depth interviews with customers with different purchasing histories to explore motivations and pain points

Three distinct user types emerged from these data sources, which differ significantly in terms of motivation, level of knowledge, and entry point:

01
Barefootshoe newbie
Discovering barefoot shoes for the first time. Need an emotional and informative approach and a reason to choose Feelgrounds.
02
Barefootshoe enthusiasts
Already familiar with the concept. Specifically looking for materials, benefits, and brand values.
03
Feelgrounds fans
Existing customers who want to discover new models. Interested in new products, stories, and community.

Personas & user Journeys: Different paths, one goal

Based on the research insights, I developed three detailed personas, each of which requires a different entry path on the homepage. The idea: just as a physical store offers different areas for different customers, the digital homepage should also allow for different entry paths.

Sarah, 28
Barefoot shoe newbie
Goal
Understand what barefoot shoes are and whether they are right for her

Path:
Hero Section → Value Proposition → Product Categories → Brand Story
Michael, 34
Barefootshoe enthusiast
Goal:
Compare models, understand materials, buy quickly

Path:
Style finder / Category → Comparison → Product page
Lisa, 41
Feelgrounds Fan
Goal:
Discover new models, see the community, experience brand values

Path:
New products → Upcoming developments → Product selection or LEAD Sign Up
Design principle
Each persona is assigned their own entry point on the homepage – similar to a physical store where customers browse in different ways. The architecture enables parallel journeys without overwhelming the user.

Funnel-analysis & strategic architecture

Structuring according to traffic sources and awareness levels

To optimize the information architecture of the homepage, I analyzed the different entry points and their typical user journeys:

01
Performance Marketing → Meta ad → Productpage
Users with high intent, targeted specifically. Direct conversion without touching the homepage.
02
Organic search → Homepage → Collection/product
Explorers with moderate knowledge. Need guidance and categorization. Barefoot shoe newbies and enthusiasts.
03
Direct → Homepage → Collection/product
Returning users or those interested in the brand. Searching for new products or specific items. Feelgrounds fans.
04
Paid Partnerships → Homepage → Productpage
Influencer traffic with high brand curiosity. Requires storytelling and trust building. All personas represented.

This analysis resulted in a new homepage architecture based on the awareness levels of users – from “Unaware” to “Most Aware”:

SECTION 1
Hero Section
Emotional appeal, brand values, visual impact for first-time visitors with no prior knowledge. Comparable to window shopping in a mall.
SECTION 2
Productfinder
Direct navigation by category or material for informed users. Similar to advice from a store employee.
SECTION 3
Value Section
Comfort, sustainability, function—rational purchasing arguments for comparison shoppers. A deeper examination of the brand and its advantages.
SECTION 4
Brand Story
Brand values, background, current developments for fans and returning visitors. The newsletter for everyone who doesn't like newsletters.

UX-Concept & wireframes:
From strategy to structure

Based on the strategic architecture, I developed wireframes that visualize the new information hierarchy. The focus was on user orientation and clarity of information.user orientation and clarity of information.

Core principles of the UX concept:

Progressive Disclosure
Information is revealed step by step, from emotional appeal to rational details. Users are not overwhelmed with all the content at once.
Flexible entrypoints
Multiple navigation paths enable different user flows. Each user type finds their preferred entry point and flow.
Scannable hierarchy
Clear typographic and visual weighting enables quick scanning and orientation at a glance.
Consistent patterns
Recognizable UI patterns reduce learning effort and build trust through predictability.

UI Design & Design System:
Scalable Consistency

From corporate identity to modular UI kit

The UX structure formed the basis for the visual design. The goal was to develop aUI system that both aligns with the corporate identity and is scalable and reusable.

Design System Components:

01
Typography system
Clear hierarchy with defined styles for headlines, body text, labels, and UI texts. Optimized for readability on all viewports.
02
Color system & tokens
Primary, secondary, and functional colors defined as design tokens. Accessibility compliant with WCAG 2.1 standards.
03
Component Library
Modular UI components: buttons, cards, navigation, forms. Each component documented with states and variants.
04
Spacing & Grid System
8px-based spacing system for consistent spacing. Responsive grid with clear breakpoints.

The entire UI system was documented in Figma asthe Feelgrounds UI Kit, enabling the team to independently create new touchpoints and marketing materials without losing visual consistency.

Design system principle
Modularity enables scaling. Each element is reusable, documented, and linked to the corporate identity.

Wireframes for the new architecture

Results & learnings: User understanding as a success factor

The restructuring of the Feelgrounds homepage led to measurable improvements in user guidance and conversion performance:

>90%
Completion Rate
+24%
Session Duration
-18%
Bounces

Beyond quantitative metrics, the project created a scalable foundation for future campaigns and touchpoints. The UI system enables the marketing team to independently produce consistent content.

01
User understanding + brand strategy = sustainable UX
Combining deep user understanding with a clear brand strategy leads to solutions that both convert and strengthen the brand.
02
Personas as the foundation of design
Personas are not decoration—they are strategic tools that validate architectural decisions and enable prioritization.
03
Design systems create autonomy
A well-documented design system empowers teams to work independently while protecting brand consistency.

Final Homepage Design – Live Preview

View:
Feelgrounds Homepage Final Design -->
Scroll within the mockup to see the entire page.